FAQs

Good information to know

  • Because products are hand made in small batches, there will be size and color variations.  No two products will look exactly the same, especially when it comes to soap!  That is what is so great about my products!  It is nice to get the variations from batch to batch.
  • Soaps are labeled with the minimum weight of the batch so your soap may weigh more but it will not weigh less.  Please keep in mind that as the soap ages, moisture will continue to evaporate even after products have shipped.
  • There may be a time that the scent of the soap has faded.  This is normal and due to several factors. As the soap cures, the top scent may fade but once you wash with it, the scent will be there. Essential oils tend to fade faster than fragrance oils but I do add clay to most of my soaps so this helps to anchor the scent. You can help protect your soap by storing it properly, which includes keeping it out of extreme temperatures and direct sunlight. 
  • Once in a while your soaps may develop what is called dos (dreaded orange spots).  This is perfectly normal and ok to use the soap, it is mostly a cosmetic issue.  There are a couple of reasons why this can happen. Temperature and humidity can play a factor.  While curing, soaps tend to lose moisture and if it can't escape properly, the chance for dos increases. Some fragrance and essential oils may contribute to dos as well. 
  • I am not allowed to make claims due to FDA regulations.  I list ingredients for all of my products and sometimes may tell a little bit about certain ingredients.  I highly suggest researching these ingredients if you question it's purpose in a product.

 

What kind of ingredients do you use in your products?

I have been making vegan soaps and mostly vegan products but I will be adding products made with animal products soon.  I am not vegan but I know there is a market for it but I want to attract all types of customers so I would like to offer a variety of products to serve everyone's needs.  These are some of the ingredients that I use: organic sustainable palm oil, coconut oil, organic shea butter, cocoa butter, non GMO canola oil, olive oil, mango butter, sweet almond oil, avocado oil, sunflower oil and many more.

Is there lye (sodium hydroxide) in your soap?

While sodium hydroxide is listed as an ingredient, when the product is finished and properly cured, there isn't lye in my soap.  Saponification takes place, which is a chemical reaction between the fats, oils and lye.  After that takes place, you are left with soap and glycerin.

What if my products arrive damaged?

Please contact me if there are any issues with your order.  I will work with you to resolve any issues.  Taking a picture and emailing it to me is a great way to document any damage. (tindallstavernhcg@yahoo.com)

What is your return policy?

Due to the handmade nature of my products, all sales are final.

How to care for your soaps:

It is best to use a well draining soap dish to keep your soap dry in between uses.  If you keep it in a puddle of water, it will begin to melt and will shorten the life of your soap.